Use of This Is HOSTING Service constitutes acceptance and agreement to This Is HOSTING AUP (Acceptable Use Policy) as well as This Is HOSTING TOS (Terms of Service). From herewith in this TOS, AUP, and , the usage of "us", "we", "our", and "ours" shall constitute reference to This Is HOSTING, and the usage of "you", "your", "they", and "them" shall refer to client / customer of This Is HOSTING.
Establishment of this service is contingent upon receipt of payment from Customer to This Is HOSTING. Subsequent payments are due on the anniversary date of the term selected for that term's service, unless customer requests all payments to be consolidated to one specific billing date. Any additional services relative to a primary hosting account will be prorated to the primary hosting account's recurring billing date, along the following guidelines of prorating methodology: (total monthly fees/ 30) * number of days to monthly recurring billing cycle. Any setup fees will be charged full setup fee pricing, and are applied at time of initial request of such services.
Payment is due on the defined monthly or selected term recurring billing date of each month or selected term. This Is HOSTING, Inc. retains the right to auto charge client's credit card on file on each hosting term due date. Credit cards that are declined for any reason are subject to a €5.00 declination fee. Service will be interrupted on accounts that reach 5 days past due. Service interrupted for non-payment is subject to a €5.00 reconnect charge. Accounts not paid by due date are subject to a late fee in the amount of 10% of the overdue invoice.
This Is HOSTING may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, or any collection fees.
All requests for cancelling any service / services must be made in writing via the helpdesk with at least 10 days notice but not more than 60 days notice prior to your renew date. Confirmation of cancellation will be made within 24 hours.
All payments to This Is HOSTING are non-refundable after Customer's money-back guarantee period. (Customer's 14 day money-back guarantee period includes customer's first hosting order with This Is HOSTING. Subsequent hosting orders will not be covered by our money-back guarantee. Setup fees, domain registration/transfer fees and SSL purchase fees are also not covered by our money-back guarantee.) All billing disputes must be reported via the support department (helpdesk) within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as chargebacks, under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption, as well as reconnection fees to restore the desired service.
Network uptime is the total time in a calendar month that This Is HOSTING network is available through the Internet, provided that Client has established connectivity. This Is HOSTING takes responsibility for network availability within our network, however, we cannot be held liable for upstream problems (problems outside of our network.) Our guarantee is that our Network will be available to clients free of network outages for 99.1% of each calendar month.
Unscheduled downtime is any unplanned or unscheduled interruption in Service availability during which Client is unable to access the services as described in the section titled "Network Uptime" above. A network outage is defined as a period in which 100% packet loss to our network is experienced, which is determined to have been caused by a problem in This Is HOSTING Network as confirmed by This Is HOSTING. Downtime or outages are measured as the total length of time of the unplanned interruption in service availability in a calendar month. Our 99.1% network uptime guarantee does not cover web/database server hardware or software failures, scheduled maintenance downtime, or other exceptions as listed below.
Scheduled Downtime is any scheduled interruption of Services, either for the purpose of network upgrades, or for the replacement of any equipment in order to provide for you better service. Scheduled downtime occurs during notified downtime periods, with as much advance warning as possible via e-mail. A minimum of 24 hours' notice will be provided.
You may apply for a SLA Network Violation Credit when our network uptime guarantee is not met. This Is HOSTING will refund you 5% of your monthly fee for each hour of downtime (up to 100% of your monthly fee) for network downtime. Network downtime is measured from the time the network is 100% unreachable until service is once again restored. In order to request a network violation credit, you must submit a support ticket through your secure client area. SLA violations will be reviewed by our personnel Monday to Friday 9AM to 5PM GMT+1.